Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or not in their original packaging will not be accepted for return. It is your responsibility to ensure that the items meet these criteria before requesting a return.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without receiving confirmation from us, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. This ensures that you receive the correct item in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at [email protected]. Include your order number and a description of the issue, along with any supporting photos. We will assess the situation and may offer a replacement or refund based on our evaluation of the item.
Final Notes
Please keep in mind that our Return and Refund policy is subject to change. We recommend reviewing this policy periodically to stay informed of any updates. By making a purchase, you agree to comply with the terms outlined in this policy. If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected].